Intercare Services

Frequently Asked Questions

This FAQ is intended to answer a selection of our most commonly asked questions, including:


Frequently Asked Questions

Home care is care provided to people within their own homes, to help to remain safe and independent, tailored to meet your required support.

We provide help with a wide range of care tasks to maintain your independence, for example, helping you:

  • Around your own home
  • To get up and dressed or undressed and into or out of bed
  • With personal care
  • With eating or drinking
  • With medication* or other agreed health related tasks

As well as providing care to you, we may also provide help to a person already looking after you at home, for example, a friend or relative.

*Medication will only administered by an employee who has been trained and given specific written instructions to do so. A clear record of administration of every medication for each Service User will be kept.
Employees may administer medication to Service Users in their own homes only at their request and with written authority of a Service User or their representative.
Where possible all dosages will be prepared by a pharmacist.
Staff will not administer medication to any Service User who doesn't consent or who directly refuses.

All Services Users have the right to engage in and pursue an active life. We would encourage any Service User to continue with any hobbies, leisure activities or societies they may choose:

  • Shopping
  • Bingo
  • Jigsaws
  • Card and Board Games
  • Drawing and Painting
  • Cinema
  • Musical Entertainment
  • Cooking
Staff working for Intercare Services are trained to carry out the work for which they are employed. All new home carers have attended induction training and will be qualified at Diploma Level 2 or 3 in care or will be working towards that qualification.
  • You can expect your home carer to be with you within fifteen minutes of the agreed time, unless you have been told beforehand that the time will be different.
  • Another home carer to be asked to visit, if your regular home carer is unable to call.
  • Each home carer to keep a record of all their visits to you.
  • The number of home carers visiting you to be no more than necessary to provide you with the agreed care and to cover any staff absence.
  • To be treated fairly and equally, regardless of your race, sex, age, disability or religion.
  • To be provided with care that will maintain your right to dignity, privacy, choice and independence.
Responsiveness is of vital importance at Intercare. All staff arrive within fifteen minutes of the scheduled time and stay for the full amount of time for your visit. If they are running late, we will telephone you to let you know. We attempt to assign regular care workers. If it is necessary to change a regular arrangement at any time, we will notify you well in advance.

It is the policy at Intercare Services (ICS) to respect the right of each Service User to lead as independent and fulfilling life as possible. In this respect the following policy elements will be observed by all care staff, as a documented Service Users charter of rights which will always be readily available for inspection by Service Users, relatives and visitors.

Service Users have the right:

  • To retain their personal dignity and independence irrespective of their severity of their physical or mental infirmity
  • To have their social, emotional, religious, cultural and political needs accepted and respected
  • To have skilled, sensitive and understanding care to enable them to achieve the highest possible quality of life
  • To have their personal privacy respected in all aspects, including entering their home, bedrooms, toilets, bathrooms and following death
  • To be involved in, and kept informed about their individual assessment need
  • To have a regular review of their individual circumstances, and to have the right to be present at review meetings
  • To be involved in the development of their care plans